Billing Issues


Login Problems


Site Problems


Questions about Video


Shooting Guidelines


Model Enquiries


Other Questions

 

 


Billing Issues

How do I cancel my recurring membership?

  Easy, go here: Paycom Cancel Page

Who is your payment processor?

 

What name will show up on my bank statement/credit card bill?

 
We respect your privacy and understand that discretion is very important. Your statement will show either “Paycom.net”, “CyberSec” or “Louise & Louise Holdings LLC”. If this is a problem please consider joining the ePassporte program, you will then be able to use that card for all adult transactions.

Why has my application for membership been rejected?

 
Did you enter all of the numbers on your credit card correctly? One of the most common reasons for decline is the expiration date, zip code or security code on your card do not match what you entered.

You may be in a country from which we do not accept payments. As we use a 3rd party to process transactions you must contact Paycom for advice here.


Can you accept Paypal, etc?

 
Paypal does not allow adult products or adult site subscriptions to be sold through it. If you’re having problems signing up consider joining the ePassporte program.


Login Issues

I forgot my password and can’t login?

  Easy, go here: Paycom Password Retrieval Form

I have my password but I still can’t seem to login?

 
Remember that passwords are cAse SenSiTivE, make sure you are entering the correct password.

Is there a preferred browser to use for the site which may make logging in easier?

 
Did you enter all of the numbers on your credit card correctly? One of the most common reasons for decline is the expiration date, zip code or security code on your card do not match what you entered.

You may be in a country from which we do not accept payments. As we use a 3rd party to process transactions you must contact Paycom for advice here.


I’m still having problems, whom do I contact for help?

 
Please try using Paycom's Password Refresh Form. If that doesn't work contact us at support@cybersecmedia.com and we'll try to help.


Site Problems

I found a broken link, what do I do?

  Please, let us know. E-mail support@cybersecmedia.com with the URL of the page with the broken link.

The site is down. Where is it and when will it be back up?

 
Our servers provide us with 99.9% uptime so we doubt you’ll be having this problem but in the rare instance you do please e-mail support@cybersecmedia.com to let us know (although we’re sure we will already be on top of it!).

One of the updates has content missing, where is it?

 
That’s strange, please let us know ASAP. Please include the models name and the update date if possible and what is missing (i.e. The still pictures, the video clips, etc). We will re-upload the content immediately.

I cannot open zipped files, what do I do?

 

To open a zip file on your computer you will need one of these programs:

WinZip www.winzip.com
PowerArchiver www.powerarchiver.com
Pkzip www.pkware.com

Mac users: OS X has a built in archive maker, right-clicking (ctrl-click) on a ".zip" file should show you the options to unzip the archive.

Mac’s have a utility called "stuffit" which can also handle zip files. Normally, just double clicking a compressed file launches the utility and unzips the file. If you do not have this utility, you can download it free here.



Questions about Video

I don’t have Quicktime player on my computer, where do I get it?

  Download it free here.

I don’t have Windows media player on my computer, where do I get it?

 
Download it free here.

I am on a Mac, which video format do you recommend for me?

 
We recommend you watch the downloadable Quicktime files but you should also be able to view the WMV files (and streaming) if you have Windows media player installed on your machine.

I have a high-speed connection but the streaming is not playing smoothly?

 

Firstly, to really enjoy the streaming movies you need to be on DSL or cable. If you’re on dial up we recommend you download the clips and watch them once the download is complete for the best quality.

If your stream looks “jumpy” you may want to increase the amount of buffering seconds on your player. You may also want to check the strength of your connection and lastly, try to watch streaming movies only when you are not asking your connection to perform other tasks (such as downloading large files or uploading to a server) as these can slow down the stream and make it seem “choppy”.


How do I join the downloadable movie clips to create a full length movie?

 
WMV files: drag and drop all the clips you want to play into your Windows media player.


Shooting Guidelines

What does CyberSec Media do to ensure the safety and happiness of all models they shoot with?

  All models limits are respected at all times. There is a constant communication between Director and model during the shoot to make sure the model during the shoot and a model may always stop a shoot if they feel unsafe for any reason (although we have never had this happen).

Why does CyberSec Media not allow certain acts?

 
For a number of reasons, some of which are legal, others are personal preference. We feel that directors produce the best material when shooting acts that they personally enjoy or that they find arousing. Other acts; such as blood play are simply not worth the legal risks or the possibility of losing our payment processor.



Model Enquiries

Are you looking for new models?

  Yes, we are always looking for new models to shoot with. At this time we only require female talent.

How do I apply to be a model?

 
Fill in a model application form here.

I have no experience but would still like to be considered?

 
That’s fine, we work with a lot of “newbie’s” and pride ourselves on giving them a positive introduction to both BDSM and the adult industry.

Is there anything else I should know before applying?

 
If booked for a shoot you may be asked to take an AIM test. This is an industry standard blood and urine test to check for HIV, Chlamydia and Gonorrhea.


Other Questions

Can I see these videos anywhere else?

  No, all of our material is exclusive to the site it was produced for.

Who is your payment processor?

 
No, but we are considering producing DVD’s in the near future.

What name will show up on my bank statement/credit card bill?

 
We welcome suggestions from members but do not make exclusive custom videos. If there is something you would like to see please e-mail ceo@cybersecmedia.com and we’ll see if we can arrange it.

Can Chanta be hired as a director/rigger for other companies?

 
Chanta is available to director and rig for other companies at her discretion, if you would like to contact Chanta directly e-mail chanta@chantasbitches.com

I have an idea for a great site, would you like to hear it?

 
Sure, send us an e-mail: ceo@cybersecmedia.com please bear in mind we are looking for unique ideas, not ideas where thousands of sites already exist for that fetish!

Why the name: Cybersec Media?

 
It started out as a joke and ended up a reality! Chanta started her bondage modeling career with Intersec and shortly after began working at Cybernet....so as a play on the 2 names we came up with CyberSec. It was not intended to stay this way but every other name we came up with was either trademarked or the URL's were not available...so until we think of something else, CyberSec it is!